PRIVACY POLICY – Product / Account

Table of content

Introduction

We process a range of data when you install or use our products. This data may be directly or indirectly of a personal nature, i.e. it may involve other data sources.
 
We collect much of this data in pseudonymized or anonymized form. Pseudonymized means that it is no longer possible to allocate the personal data to a specific data subject without additional information. Anonymized means that the data subject can no longer be identified.

We promise that we will not sell personal data to third parties! We also do not pass on anonymized data to third parties for marketing purposes.

In addition to this information, please also note our other chapters for the privacy policy .

Customer data

You have the option to use our products as an anonymous or registered customer. If you decide to use our products and services anonymously, i.e. without having registered by providing your email address, we will not be able to perform the necessary and legally required identity check within the scope of your legal request. In accordance with Article 11(2) GDPR we therefore reject the exercise of any claims of the data subject according to Articles 12 to 22 GDPR, unless the data subject provides information allowing their identification in order to exercise their rights laid down in the aforementioned articles.

My Avira Account and Connect

If you register, with Avira Connect – "My Avira account" we provide you with a web console. Via the web console you can manage your account, your devices and the software subscriptions of your Avira products. There is also the option for you to view your personal data, your settings and other functionalities and to adjust them if necessary. For this purpose, we store, among other things, your contact data, your communication settings, the license information, device information, the expiration date of the license and the service packages you have booked.

This account references your email address and a password that you set. You can also activate so-called 2-factor authentication. We send you a text message with a security PIN to the stored telephone number. More information about this functionality can be found here

PlatformIndependent
Purpose- Customer self administration
- Operational processes
- Contract performance
- License management
- Revenue generation
- Secure user accounts
- Communication
- Marketing
- Customer support
- Data analysis
Legal basisArt. 6(1)(b) (Contract initiation and performance) GDPR
 - User data
- Newsletter categories 
- Login data
- Permissions
- License data
- Subscription details
- Product data
- Traffic data on your account
Recipient category- Active employee at Avira
- Service provider
Transfer to third countries    No transferNo transfer
Retention period- In accordance with legal requirements
- Deletion of the account by the holder


Avira product overview

The respective collection and processing of personal data depends on the product used and the associated services and product features.

Further information about the individual products, their scope of performance and functions can be found here: support.avira.com.
 
Below you will find detailed data protection information about our products.

Avira Antivirus Pro/Avira Internet Security/Avira Prime

Avira offers you the software packages Avira Antivirus Pro, Avira Internet Security and Avira Prime. These packages combine the different solutions from Avira. Personal data is processed in accordance with the information on the relevant product.

If you install our products on devices belonging to your spouse or your children, please note that we also process the data of these persons.

Avira Antivirus/Family Locator

Avira offers you excellent software for the different platforms to protect your privacy, protect against malware and malicious apps.

Also locate your family devices from your mobile phone using the Avira security app. In some cases, you may deliberately submit or provide us with files for verification. If these contain personal data, processing depends on the contents under Website/Shop

PlatformAndroid, iOS, macOS, Windows
Purpose- Contract performance
- Revenue generation
- Operational processes
- Marketing
- Data analysis
Legal basisFor user-related data: Art. 6(1)(b) (Contract initiation and performance) GDPR
For third-party data: Art. 6(1)(f) (Legitimate interest: IT security)
Recipient category- Active employee at Avira
- Service provider
Transfer to third countriesNo transfer
Retention period- In accordance with legal requirements
- Deletion of the account by the holder


Avira Home Guard

Home Guard enables you to detect "smart" components (such as video cameras, baby monitors, smart TVs, Wi-Fi routers, printers, media servers) within your home network and to analyze them for vulnerabilities. Furthermore, Home Guard stores the results to search automatically for new devices.

PlatformAndroid, iOS
Purpose- Contract performance
- Revenue generation
- Operational processes
- Marketing
- Data analysis
Legal basis- For user-related data: Art. 6(1)(b) (Contract initiation and performance) GDPR
- For third-party data: Art. 6(1)(f) (Legitimate interest: IT security)
Recipient category- End customer (for third-party data)
- Active employee at Avira
- Service provider
Transfer to third countriesNo transfer
Retention periodIn accordance with legal requirements


Avira Optimizer/Avira Speedup

Discover what a fast PC feels like with Avira System Speedup! Enhances your PC’s performance, speeds up your boot time, and frees up space on your hard drive.

PlatformAndroid, iOS, macOS, Windows
Purpose- Contract performance
- Revenue generation
- Operational processes
- Marketing
- Data analysis
Legal basisArt. 6(1)(b) (Contract initiation and performance) GDPR
Recipient category- Active employee at Avira
- SaaS vendor
Transfer to third countriesNo transfer
Retention periodAfter the communication has ended, the IP address is deleted immediately. No data is stored permanently.


Avira Password Manager

Avira Password Manager lets you store your passwords safely and synchronize them across multiple devices. Passwords are encrypted immediately after entry. Due to the master password defined by the customer, Avira itself is unable to access your data. We use end-to-end encryption to transmit data from your devices to our servers.

PlatformAndroid, iOS, Firefox, Google Chrome, Opera
Purpose- Contract performance
- Revenue generation
- Operational processes
- Marketing
- Evaluations
Legal basisFor user-related data: Art. 6(1)(b) (Contract initiation and performance) GDPR
For using "identity data": Art. 6(1)(a) (Consent) GDPR
Recipient category- Active employee at Avira
- Service provider
Transfer to third countriesUSA, for the identity check
Retention period- In accordance with legal requirements
- Deletion of the account by the holder


Avira Phantom VPN

With Avira Phantom VPN we provide you with a global service for an even safer internet connection. Encrypted connections to our server locations distributed around the world let you surf anonymously and access your favorite content from anywhere. If you use Avira Phantom VPN we do not collect any data about the web pages you visit or the services you use on the internet.

PlatformAndroid, iOS, macOS, Windows, Xbox
Purpose- Contract performance
- Revenue generation
- Operational processes
- Marketing
- Evaluation
Legal basisArt. 6(1)(b) (Contract performance) GDPR
Recipient category- Active employee at Avira
- IT-Service provider
- Gateway provider
Transfer to third countriesNo transfer
Retention periodNo connection data is stored. The master data is deleted after the following events:
- In accordance with legal requirements
- Deletion of the account by the holder


Avira Privacy Pal

With Privacy Pal, Avira helps you to manage privacy in Windows.

PlatformWindows
Purpose- Contract performance
- Revenue generation
- Operational processes
- Marketing
- Data analysis
Legal basisArt. 6(1)(b) (Contract performance) GDPR
Recipient category- Active employee at Avira
- IT-Service provider
- SaaS vendor
Transfer to third countriesYes, USA 
Retention period- In accordance with legal requirements
- Deletion of the account by the holder


Avira SafeSearch

We operate our own search engine: search.avira.com. If you use this product we collect information on the browser type, operating system, your IP address, and the type of search conducted. We store information about how you perform your search (for example, how many web searches were performed on a particular day or in a particular region). The search requests and personal data are hosted and stored on Avira servers. We work with third parties to provide you with better search results.

PlatformGoogle Chrome
Purpose- Contract performance
- Revenue generation
- Operational processes
- Marketing
- Data analysis
Legal basisArt. 6(1)(b) (Contract performance) GDPR
Recipient category- Active employee at Avira
- SaaS vendor
Transfer to third countriesNo transfer
Retention periodIn accordance with legal requirements


Avira Safe Shopping 

With Avira Browser Safety we protect you when browsing the Internet by blocking infected or phishing websites and preventing "invisible" trackers. If you activate the offer function of Avira Safe Shopping, we will show you suitable products from other providers or other providers' conditions for the same product according to your request. Data processing is done exclusively in accordance with the performance of the contract.

PlatformBrowser Extension (Chrome, Edge, Firefox and Opera)
Purpose- Contract performance
- Revenue generation
- Operational processes
- Marketing
- Data analysis
Legal basisArt. 6(1)(b) (Contract performance) GDPR
Recipient category- Active employee at Avira
- Service provider for offer comparisons
- SaaS vendor
Transfer to third countriesYes, USA 
Retention periodIn accordance with legal requirements


Avira SafeThings

To improve your home's safety and adapt it to deal with current threats, SafeThings by Avira is a solution which can be installed directly on your router by the network operator. This solution protects your networked devices automatically against IoT threats.

PlatformSoftware is provided on the router
Purpose- Contract performance
- Revenue generation
- Operational processes
- Marketing
- Data analysis
Legal basisFor user-related data: Art. 6(1)(b) (Contract initiation and performance) GDPR
For third-party data: Art. 6(1)(f) (Legitimate interest: IT security) GDPR 
Recipient category- Active employee at Avira
- SaaS vendor
Transfer to third countriesNo transfer
Retention periodIn accordance with legal requirements


Avira Software Updater

Avira Software Updater checks if your locally installed programs are up-to-date. If outdated programs are detected, Avira Software Updater notifies you about the potential safety risks or installs the respective updates automatically. Version status verification is only performed locally.

PlatformWindows
Purpose- Contract performance
- Revenue generation
- Operational processes
- Marketing
- Evaluations
Legal basisArt. 6(1)(b) (Contract performance) GDPR
Recipient category- Active employee at Avira
- SaaS vendor
Transfer to third countriesNo transfer
Retention periodIn accordance with legal requirements


Avira USSD Exploit Blocker

The application can be used by employees or regular customers to protect against malicious USSD codes sent via SMS or access to malicious URLs.

PlatformAndroid
Purpose- Contract performance
- Revenue generation
- Operational processes
- Marketing
- Evaluations
Legal basisArt. 6(1)(b) (Contract performance) GDPR
Recipient categoryNone
Transfer to third countriesNo transfer
Retention periodIn accordance with legal requirements


Avira Tools

Avira Support Collector

Support Collector enables customers to get fast support and more effective troubleshooting. Support Collector creates a detailed error analysis of your system so that Avira Support can quickly locate issues.

PlatformWindows/macOS
Purpose- Customer support
- Provision of a functioning application
- Error analysis
- Product development
- Revenue generation
- Evaluations
Legal basisArt. 6(1)(b) (Contract performance) GDPR
Recipient categoryActive employee of Avira
Transfer to third countriesNo transfer
Retention periodNo connection data is stored. The master data is deleted after the following events:
- In accordance with legal requirements
- Deletion of the account by the holder


Avira Support Customer Module

This module optimizes Avira's support. With your permission, Avira's support will use this remote login application on your computer to resolve issues directly. Besides the support on site this is the best solution!

PlatformWindows, macOS
Purpose- Customer support
- Provision of a functioning application
- Error analysis
- Revenue generation
- Evaluations
Legal basisArt. 6(1)(b) (Contract performance) GDPR
Recipient category- Active employee at Avira
- SaaS vendor
Transfer to third countriesNo transfer
Retention periodIn accordance with legal requirements


Avira Registry Cleaner

Avira Registry Cleaner removes all keys created by Avira. It is strongly recommended to run this before installing a new version.

PlatformWindows
Purpose- Customer support
- Provision of a functioning application
- Error analysis
- Product development
- Revenue generation
- Evaluations
Legal basisArt. 6(1)(b) (Contract performance) GDPR
Recipient categoryActive employee at Avira
Transfer to third countriesNo transfer
Retention periodIn accordance with legal requirements


Avira Mirror

This installable tool enables system administrators to distribute Avira Antivirus updates within their company network to clients without an internet connection or where bandwidth needs to be saved.

PlatformWindows
Purpose- Operational processes
- Customer support
- Revenue generation
- Evaluations
Legal basisArt. 6(1)(b) (Contract performance) GDPR
Recipient category- Active employee at Avira
Transfer to third countriesYes, USA 
Retention periodIn accordance with legal requirements


Our collaboration with Opera

To offer you the best possible Avira experience, we have already integrated the Opera Browser together with all our browser extensions into our Avira Free Security. The browser is installed automatically. Please note that data is transmitted to Opera Software AS when using the browser.

ProviderOpera Software AS, Gjerdrums vei 19, NO-0484 Oslo, Norway
DescriptionProvision of an optimized browser
Purpose- Customer support
- Provision of a functioning application
- Error analysis
- Product development
- Revenue generation
- Evaluations
Transfer to third countriesNo transfer
Privacy Policyhttps://www.opera.com/en/privacy


International data transfer

We use a global IT infrastructure including computers, cloud-based servers, networks, and software solutions provided by international companies to provide our services.

These partners are based in different countries, including some outside the European Union. In these countries, the same level of data protection is not always governed by and established in law as in the European Union. For this reason, we have taken a number of measures in accordance with the GDPR to ensure the highest possible protection of your personal data. These are:

  • Collaborations with organizations in countries recognized by the EU adequacy decision
  • Collaborations with organizations based on the EU Standard Contractual Clauses
  • Collaborations with organizations based on agreed guarantees

Compliance with statutory obligations and requirements is guaranteed by our partners.

Further, in certain specific cases, your personal data may be disclosed to third countries based on your express consent.

Legitimate forwarding of personal data

In order to provide an optimal service, we make use of external service providers. The transmission of data is carried out to fulfil our obligations and according to the strict regulations of the GDPR. Here are a few examples:

Mixpanel

ProviderMixpanel, Inc., One Front Street, 28th Floor, San Francisco, California 94111, USA
DescriptionWe use this tool to analyze and improve the functionality of our software and to optimize your user experience. To do so, only anonymized data is transferred. The IP address is also anonymized as soon as possible.
Purpose- Product improvement
- Error analysis
- Documentation
- Evaluations
Transfer to third countriesYes, USA 
Retention periodIn accordance with legal requirements


Akamai

ProviderAkamai Technologies GmbH, Parkring 20-22, 85748 Garching
DescriptionDescription Is used to distribute and update our software. To provide you with a reliable service, information on matters such as transfer paths is saved.
Purpose- Contract performance
- Product provisions
- Customer support
- Evaluations
Transfer to third countriesYes, USA 
Retention periodIn accordance with legal requirements


Ivanti

ProviderIvanti, Inc., 698 West 10000 South Suite 500, South Jordan, Utah 84095, USA
DescriptionWe use Ivanti's tools to provide you with the latest version of the software found on your device with our Software Updater. Among other things, we process your IP address for this purpose.
Purpose- Contract performance
- Product provisions
- Customer support
- Evaluations
Transfer to third countriesYes, USA
Retention periodIn accordance with legal requirements


Your personal data from the use of our products will not be transmitted to third parties for reasons other than those described in this document.

Changes to this Privacy Policy

This Privacy Policy is revised on an ad-hoc basis to adapt it to current developments in relation to our company, our products and services, legal requirements and social developments.

Version: 08.19.2020

Important: Your current Windows version is outdated and no longer supported.
For your security, we recommend switching to Windows 10 before downloading Avira software.
Update your Windows version here.
Wichtig: Ihre Windows-Version ist veraltet und wird nicht mehr unterstützt.
Zu Ihrer Sicherheit empfehlen wir Ihnen den Wechsel zu Windows 10 vor dem Download unserer Software.
Hier können Sie Ihr Windows aktualisieren.
Important: Votre version actuelle de Windows est obsolète et n’est plus prise en charge.
Pour votre sécurité, nous vous conseillons de passer à Windows 10 avant de télécharger le logiciel Avira.
Mettez à jour votre version de Windows ici.
Importante: Tu versión actual de Windows está desactualizada y ya no es compatible.
Por tu seguridad, te recomendamos que instales Windows 10 antes de descargar la solución de Avira.
Actualiza aquí tu versión de Windows.
Importante: La tua attuale versione di Windows è obsoleta e non è più supportata.
Per la tua sicurezza, ti consigliamo di passare a Windows 10 prima di scaricare i software Avira.
Aggiorna la tua versione di Windows qui.
Importante: Sua versão atual do Windows está desatualizada e não tem mais suporte.
Para sua segurança, recomendamos que troque para o Windows 10 antes de baixar o software da Avira.
Atualize sua versão do Windows aqui.
Важно: ваша версия Windows устарела и больше не поддерживается.
Из соображений безопасности перед загрузкой ПО Avira мы рекомендуем перейти на Windows 10.
Обновить Windows вы можете здесь.
Belangrijk: Uw huidige versie van Windows is verouderd en wordt niet meer ondersteund.
Voor uw veiligheid adviseren wij u om over te stappen op Windows 10 voordat u de Avira-software downloadt.
Update uw Windows-versie hier.
Önemli: Kullanmakta olduğunuz Windows sürümü eski ve artık desteklenmiyor.
Güvenliğiniz için Avira yazılımını indirmeden önce Windows 10 sürümüne yükseltmenizi öneririz.
Windows sürümünü buradan güncelleyin.
重要 : 現在お使いの Windows バージョンは古いため、サポートされなくなりました。
安全のため、Avira ソフトウェアをダウンロードする前に Windows 10 に切り替えることをお勧めします。
こちらより Windows バージョンをアップデートしてください
重要信息 : 您当前的 Windows 版本已过时,并且不再受支持。
为了安全起见,我们建议您在下载 Avira 软件之前切换到 Windows 10。
在此升级您的 Windows 版本
重要資訊 : 您當前的 Windows 版本已過時,並且不再受支援。
為了安全起見,我們建議您在下載 Avira 軟體之前切換到 Windows 10。
在此升級您的 Windows 版本