Important: Your current Windows version is outdated and no longer supported.
For your security, we recommend switching to Windows 10 or Windows 11 before downloading Avira software.
Update your Windows version here.
Our Avira Phantom VPN is no longer available for use within India as a result of governmental regulations requiring the logging and saving of user data, but you can still use your subscription when traveling outside of India.
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PRIVACY POLICY – Product / Account

Introduction

We process a range of data when you install or use our products. This data may be directly or indirectly of a personal nature, i.e. it may involve other data sources. We collect much of this data in a pseudonymized or anonymized form. Pseudonymized means that it is no longer possible to attribute the personal data to a specific data subject without additional information. Anonymized means that the data subject can no longer be identified from the anonymized data.

Additional information on our personal data practices may be provided in product descriptions, contractual terms, supplemental privacy statements, or notices provided prior to or at the time we collect your personal data. Please see Privacy Policy for more details.

Customer data

You have the option to use our products as an anonymous or registered customer. If you use our products and services anonymously, i.e. without having registered by providing your email address, we will not be able to perform the necessary and legally required identity check within the scope of your legal request.

 

 

Avira – My Avira Account

If you register, we provide you with a web console in the form of a My Avira Account. This account references your email address and a password that you set. You can also turn on 2-factor authentication (2FA). We will then send you a text message with a security PIN to the stored telephone number. More information about this functionality can be found here. You can use the web console to manage your account, your devices, and the software subscriptions of your Avira products. There is also the option for you to view your personal data, your settings, and other functionalities and to adjust them if necessary. For this purpose, we store, among other things, your contact data, your communication settings, the license information, device information, the expiration date of the license, and the service packages you have booked. We retain this data while you are an active customer with us, and for three years after you are no longer using our products.

 

Categories of Data and Personal Data Processed

Purpose of Processing Your Personal Data

Data You Provide:

Account Data may include: 

  • Name
  • Email address
  • Address
  • Country
  • Telephone number
  • Language
  • Image
  • Email Preferences
  • Third-Party Sign-On Identifiers (Facebook, Apple or Google ID if third-party sign-on is used)

Account Data: This data is processed to authenticate, administer, and maintain the account and product subscription as well as to communicate with you. 

Data We Automatically Process:

Product Data may include:

  • Log-in data
  • Status of the account
  • License Identifier
  • Device data

Product Data: This data is processed for the purpose of delivering services and to understand product usage to further develop and improve the product performance.

Data We Process from Third Parties:

Account Data may include: 

  • Name (if using third party sign-in)
  • Language
  • Image
  • Third-Party Sign-On Identifiers (Facebook, Apple or Google ID if third-party sign-on is used)

Payment Data may include

  • License ID Number 
  • Currency 
  • Transaction price
  • Date of transaction
  • Expiration date 
  • Cleverbridge data (subscription ID, last 4, expiration date, third party details, parameters accepted for tracking orders

Account Data: This data is processed to authenticate, administer, and maintain the account and product subscription as well as to communicate with you. 

Payment Data: This data is processed to bill the account for the products and features purchased and connect payments with license information.

Avira Identity Assistant

Avira Identity Assistant is a paid service that regularly scans the internet to detect if your personal data has been exposed on the dark web. Avira Identity Assistant uses advanced surveillance technology to regularly search websites and marketplaces as well as monitor private forums, social networks, and the dark web where information is traded and sold, looking for your personal information.

 

Categories of Data and Personal Data Collected

Purpose of Processing Your Personal Data

Data You Provide:

Identity Data may include

  • Email 
  • Phone Number 
  • National Personal Identifier 
  • Alternate physical address
  • Alternate phone address  
  • Bank account information 
  • Driver’s license number 
  • Alternate Credit/Debit Card information 
  • Mother’s maiden name 
  • Insurance number/information

Identity Data: Your data is used to deliver the services and features that you have selected. 

Data We Automatically Process:

Device Data may include:

  • Device ID
  • Operating system version and settings
  • Device manufacturer and model
  • Device names and/or assigned names
  • Web browser name and version
  • Preferred language

Security Data may include:

  • Alert information (limited to data elements selected for monitoring by the User)

Product Data may include:

  • Applications error reports
  • Crash dumps logs
  • App-related usage data

Device Data: This data is used for the purpose of delivering services.

Security Data: This data is used to monitor your identity by providing the alerts you have set up on your account which can help protect you when potentially fraudulent activity is detected.

Product Data: This data is processed for the purpose of delivering services and to understand product usage to further develop and improve the product performance.

Data We Collect/Access from Third Parties:

Security Data may include

  • Alert information (limited to data elements selected for monitoring by the User) 

Security Data: This data is processed by our third-party service providers to monitor your identity and provide monitoring and protective alerts based on the features you select within our products. 

Avira Optimizer/ Avira System Speedup

Avira Optimizer for macOS helps to free up space on your Mac by removing unwanted files, browser caches, and more. Avira System Speedup for Windows includes PC cleaner and optimization tools that help you enhance your system’s performance.

 

Categories of Data and Personal Data Collected

Purpose of Processing Your Personal Data

Data You Provide:

You are not required to provide any data beyond billing and enrolment.

 

Data We Automatically Process:

Device Data may include:

  • System information

Device Data : This data is used for the purpose of delivering services.

Data We Collect/Access from Third Parties:

This product does not collect/access personal data from third parties as part of its services.

This product does not collect/access personal data from third parties as part of its services.

Avira Password Manager

Avira Password Manager allows you to store your passwords safely and synchronize them across multiple devices. Passwords are encrypted immediately after entry. Due to the master password you set, Avira itself is unable to access your data. We use end-to-end encryption to transmit data from your devices to our servers. 

 

Categories of Data and Personal Data Collected

Purpose of Processing Your Personal Data

Data You Provide:

  • Username(s)
  • Password(s)
  • Free form text (as provided by User)
  • User can upload files and photos

Product Data: This data is provided by you if you choose to and is collected for the purposes of delivering the product functionality. This is data stored by the product for functionality.

Data We Automatically Process:

Location Data may include

  • IP address 

Device Data may include

  • Web browser type/version 
  • Operating system (Including version or platform) 
  • Free form text (as provided by User) 
  • IP address

Product Data may include

  • Product version
  • Website domains for stored logins 
  • Metadata (including number of accounts stored with products and number of websites visited, number of product features used) 

Location Data: This data is processed for the purposes of determining appropriate language settings for communicating with the User and for reporting about product usage based on general location.

Device Data: This data is processed for the purpose of delivering the product in accordance with your device(s) and by providing login services and analyzing product usage.

Product Data: This data is processed for the purpose of delivering services and to understand product usage to further develop and improve the product performance.

Data We Collect/Access from Third Parties:

Security Data may include

  • Potentially compromised passwords (specific usernames/passwords are never known to Avira services nor to third parties) 

Security Data: This data is processed for the purposes of delivering the product by identifying and informing you of potentially compromised passwords stored within your device(s). 

Avira Phantom VPN

With Avira Phantom VPN we provide you with a global service for an even more secure internet connection. Encrypted connections to our server locations distributed around the world allow you to surf anonymously and access your favorite content from anywhere. If you use Avira Phantom VPN we do not collect any data about the web pages you visit or the services you use on the internet. 

 

Categories of Data and Personal Data Collected

Purpose of Processing Your Personal Data

Data You Provide:

You are not required to provide any data beyond billing and enrolment.

Account Data: Avira Phantom VPN does not require Users to provide any data outside of the enrollment and billing processes, so no additional personal data is processed.

Data We Automatically Process:

Device Data may include: 

  • OS version (for mobile devices only) 
  • Device name and type
  • Language 
  • Device ID 

Product Data may include: 

  • Install Identifier
  • Installation date
  • Aggregate bandwidth usage (limited to the number of bytes transferred using the service)
  • Usage data to assist with debugging a problem with the service (serial number from app to give installation status)
  • Error state in installation/usage of app (Install Identifier from app to give error status)
  • License identifier
  • IP address

Security Data may include: 

  • Data to monitor compliance with the terms of use (if suspicious behaviour is detected or blocked, IP address, license identifier, device identifier, frequency of abuse of services)

Device Data: This data is processed for the purpose of delivering the product and content in accordance to your device(s).

Product Data: This data is uses for the purpose of (a) delivering the product by selecting the most appropriate server to connect to; (b) for research and development to improve products and services and to better protect your network, devices, data, and identity, and (c) to prevent abuse of services to protect our network and ensure compliance with the terms of use.

Security Data: This data is used is for the purposes of billing the account of the product used as well as network operations and support.

Data We Collect/Access from Third Parties:

This product does not collect/access personal data from third parties as part of its services.

This product does not collect/access personal data from third parties as part of its services.

Avira Safe Search is a browser extension that helps protect the User from unsafe websites by filtering search results and providing website safety ratings to the User to provide a safer web browsing experience.

 

Categories of Data and Personal Data Collected

Purpose of Processing Your Personal Data

Data You Provide:

You are not required to provide any data beyond billing and enrolment.

Avira Safe Search does not require Users to provide any data outside of enrolment and billing processes. Avira Safe Search can be used as a free extension tool or website. If used as such, no User Data is collected.

Data We Automatically Process:

Location Data may include:

  • IP address

Device Data may include:

  • Product version and preferred language
  • Operating system (including version or platform)
  • Browser type, version, and settings

Security Data may include:

  • Browsing activity
  • Search terms

Location Data: This data is processed for the purposes of delivering the product in accordance with your device(s), determining appropriate language settings for communicating with you, and reporting about product usage based on general location.

Device Data: This data is processed for the purpose of delivering the product in accordance with your device(s).

Security Data: This data is processed for the purposes of delivering the product by informing you about site safety and/or blocking unsafe websites, and tailoring ads to your interests.

Data We Collect/Access from Third Parties:

Product Data may include:

  • Reporting data based on metadata collected by product (e.g., number of Users by browser types, general geolocations/regions, and operating systems)

Product Data: This data is provided by our search partners and processed for the purpose of understanding product usage to further develop and improve product performance.

Avira Safe Shopping / Avira Browser Safety

With Avira Safe Shopping/Avira Browser Safety we protect you when browsing the internet by blocking infected or phishing websites and preventing "invisible" trackers. If you turn on the price-comparison feature of Avira Safe Shopping/Avira Browser Safety, we'll show you deals and suitable products from other vendors based on your search. Data is processed exclusively in accordance with the performance of the contract. 

 

Categories of Data and Personal Data Collected

Purpose of Processing Your Personal Data

Data You Provide:

You are not required to provide any data beyond billing and enrolment.

 

Data We Automatically Process:

Location Data may include

  • IP address 

Device Data may include

  • Operating system (including version or platform) 
  • Browser type, version, and settings 

Security Data may include

  • Browsing activity 
  • Search terms 

Product Data may include

  • Product version and preferred Language 
  • URL of blocked websites 
  • Metadata (e.g., number of blocked websites and number of unsafe websites clicked) 

Location Data: This data is processed for the purposes of determining appropriate language settings for communicating with the User and for reporting about product usage based on general location.

Device Data: This data is processed for the purpose of delivering the product in accordance with your device(s) and by providing login services and analyzing product usage.

Security Data: This data is processed for the purposes of delivering the product by informing you about site safety and/or blocking unsafe websites, and tailoring ads to your interests.

Product Data: This data is processed for the purpose of understanding product usage to further develop and improve the product performance as well as telemetry.

Data We Collect/Access from Third Parties:

Product Data may include:

  • Reporting data based on metadata collected by product (e.g., number of Users by browser types, general geolocations/regions, and operating systems)

Product Data: This deidentified data is provided by our partners and processed for the purpose of understanding product usage to further develop and improve product performance.

Avira Security Products

Avira Security adapts to your digital needs and protects you, your data and devices from all threats - including those that are already lurking on your computer, such as weak passwords or outdated programs. This notice includes Avira Security for iOS, Avira Security for Android, Avira Security for Mac and Avira Security for Windows.

 

Categories of Data and Personal Data Collected

Purpose of Processing Your Personal Data

Data You Provide:

You are not required to provide any data beyond billing and enrolment.

You are not required to provide any data beyond billing and enrolment.

Data We Automatically Process:

Device Data may include

  • § Device Identifiers (UDID, Machine ID,
  • § Device name
  • § Installed components
  • § Hardware information (model, type, memory)
  • § MAC Address
  • § Screen resolution
  • § Operating System Information (version, platform, language)

Product Data may include

  • § Product Version
  • § Product Language
  • § Download source
  • § Installation date
  • § Failure diagnostics, crash dumps

Location Data may include

  • § IP Address 
  • § Geolocation data

 

Security Data may include

  • URLs / Websites visited
  • VPN traffic consumption
  • Number of connected WiFi networks in a specified period of time

Device Data: This data is processed for the purposes of delivering the product in accordance with your device(s) and determining appropriate language settings for communicating with you. 

Product Data: This data is processed for the purpose of delivering services and to understand product usage to further develop and improve the product performance.

Location Data: This data is processed for the purposes of determining appropriate language settings for communicating with the User and for reporting about product usage based on general location. If you use our anti-theft tool and have created an Avira user account, we collect your location data every 24 hours. This is necessary to display the last known location of your device in the event of loss or theft. If you have not created an Avira user account, the location data remains on your device. We collect location data even when the app is not active. The location data is also processed when using the App Lock feature. Here too, the data remains on your device.

Security Data: This data is processed for the purposes of delivering the product by alerting you to potentially malicious applications, malware, and links (including links in emails or data downloaded to SD cards) as well as improving the app security feature (malicious malware and applications blocking feature and SD card are only available on the Android OS). 

Data We Collect/Access from Third Parties:

This product does not collect/access personal data from third parties as part of its services.

This product does not collect/access personal data from third parties as part of its services.

Avira Support Collector

Support Collector enables customers to get fast support and more effective troubleshooting. Support Collector creates a detailed error analysis of your system so that Avira Support can quickly locate issues. 

 

Categories of Data and Personal Data Collected

Purpose of Processing Your Personal Data

Data You Provide:

You are not required to provide any data.

You are not required to provide any data.

Data We Automatically Process:

Device Data may include

  • Service ID of the device 
  • Device OS, version and settings
  • Date (account creation, updated)
  • Number of system events, timestamps
  • Security settings (firewall, antivirus software)
  • System configuration (active ports, hosts file, install programs, active processes, open memory, log file, registry data)

Product Data may include:

  • Scan statistics (e.g., number of scanned files, number of threats found, fixed, or remaining and date and time of scan)

Device Data: This data is used for the purpose of delivering services.

Product Data: This data is processed for the purpose of delivering services and to understand product usage to further develop and improve the product performance.

Data We Collect/Access from Third Parties:

This product does not collect/access personal data from third parties as part of its services.

This product does not collect/access personal data from third parties as part of its services.

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Payment method required. When trial ends: paid subscription starts at #cma_promo_price# / 1st #cma_period#, and automatically renews at #cma_promo_renewal_price# / #cma_renewal_period#, unless the renewal is cancelled. Offer details below.*
Payment method required. When trial ends: paid subscription starts at #cma_promo_price# / first #cma_period#, and automatically renews at #cma_promo_renewal_price# / #cma_renewal_period#, unless the renewal is cancelled. Offer details below.*
Payment method required. When trial ends: paid subscription starts at #cma_promo_price# / 1st #cma_period#, and automatically renews at #cma_promo_renewal_price# / #cma_renewal_period#, unless the renewal is cancelled. Offer details below.*
Payment method required. Special offer for the 1st #cma_period# until #cma_promo_end_date#. When trial ends: paid subscription starts at #cma_promo_price# / 1st #cma_period# and automatically renews at #cma_promo_renewal_price# / #cma_renewal_period#, unless the renewal is cancelled. Offer details below.*
Payment method required. Special offer for the first #cma_period# until #cma_promo_end_date#. When trial ends: paid subscription starts at #cma_promo_price# / first #cma_period# and automatically renews at #cma_promo_renewal_price# / #cma_renewal_period#, unless the renewal is cancelled. Offer details below.*
Payment method required. Special offer for the 1st #cma_period# until #cma_promo_end_date#. When trial ends: paid subscription starts at #cma_promo_price# / 1st #cma_period# and automatically renews at #cma_promo_renewal_price# / #cma_renewal_period#, unless the renewal is cancelled. Offer details below.*
Payment method required. Special offer until #cma_promo_end_date#. When trial ends: paid subscription starts at #cma_promo_price# / 1st #cma_period#, and automatically renews at #cma_promo_renewal_price# / #cma_renewal_period#, unless the renewal is cancelled. Offer details below.*
Payment method required. Special offer until #cma_promo_end_date#. When trial ends: paid subscription starts at #cma_promo_price# / first #cma_period#, and automatically renews at #cma_promo_renewal_price# / #cma_renewal_period#, unless the renewal is cancelled. Offer details below.*
Payment method required. Special offer until #cma_promo_end_date#. When trial ends: paid subscription starts at #cma_promo_price# / 1st #cma_period#, and automatically renews at #cma_promo_renewal_price# / #cma_renewal_period#, unless the renewal is cancelled. Offer details below.*
Payment method required. When trial ends: paid subscription starts and automatically renews, unless the renewal is cancelled. Price subject to change.
Offer details below.*
#cma_promo_price# — #cma_promo_saved_price# off the 1st #cma_period# price of #cma_promo_standard_price#. Then #cma_promo_renewal_price# / #cma_renewal_period#.
#cma_promo_price# — #cma_promo_saved_price# off the first 2 year price of #cma_promo_standard_price#. Then #cma_promo_renewal_price# / #cma_renewal_period#.
#cma_promo_price# — #cma_promo_saved_price# off the 1st #cma_period# price of #cma_promo_standard_price#. Then #cma_promo_renewal_price# / #cma_renewal_period#.
The remaining value left on your current subscription is converted into additional days in your new subscription.