Table of content
You may exercise the following rights in relation to your personal data, subject to possible legal restrictions.
At this point we expressly state that we reserve the right to perform an identity check of the individual submitting the inquiry, in accordance with legal requirements. Please understand that we can therefore only consider inquiries in writing (e.g. by email or letter).
It may also be necessary for us to take further steps to clearly verify the identity of the inquirer(s).
Effects of product settings
Our products offer you a number of options and settings in relation to personal data. These are usually explained to you when used for the first time. Please note that it is quite possible that by changing this data or settings, certain services may no longer function properly.
Anonymous users of our products and services
If you use our products and services anonymously, i.e. without having registered by providing your email address, we will not be able to perform the necessary and legally required identity check within the scope of your legal request. In accordance with Article 11(2) GDPR we therefore reject the exercise of any claims of the data subject according to Articles 12 to 22 GDPR, unless the data subject provides information allowing their identification in order to exercise their rights laid down in the aforementioned articles.
Withdrawal of consent
If you have given us your consent to process certain data, e.g. to receive our newsletter or third-party offers, you have the right to revoke this consent – also in part – at any time. You can do so at my.avira.com or by contacting us directly.
If data processing is based on a weighing of interests pursuant to Article 6(1)(f) GDPR, you have the right to object to the processing insofar as there are reasons for this arising from your particular situation or if it constitutes direct advertising.
In the case of direct advertising, you have a general right to object without having to provide information on the particular situation. Please inform us of your objection in writing (e.g. email).
Right to information
If you would like to know which of your personally identifiable information we store, you can access this information via my.avira.com. This provides an overview of the records we store, such as your name, email address, and mailing address.
For security reasons and in compliance with regulations, we may pseudonymize certain data, such as credit card details.
You will receive the requested activity data. You can request this data at my.avira.com. It may take some time to provide this information depending on the scope of the activity data.
Right to rectification
You will find an overview of the records we store, such as your name, email address, and mailing address, in the administrator section of our software, at my.avira.com. If you find that this information is incorrect, you can change it yourself. For all other corrections, please contact us in writing (e.g. by email) with precise information on the matter in question, e.g. web data, applicant data.
Right to erasure
If you wish to delete your data, you have the option to do so in the administration section of our software at my.avira.com. We will then erase your data in accordance with legal requirements.
However, we would like to point out that we are legally obliged to store certain data for longer periods of time [e.g., the retention period for accounting documents is currently 10 years (German Fiscal Code)].
Additionally, please note that we are able to block your data immediately; however, due to technical restrictions it may take up to 30 days to delete your data permanently. However, no legal obligations or rights of third parties may conflict with this deletion.
Furthermore, please note that after confirming your deletion request it will no longer be possible to restore your data.
You may continue using parts of our software as an anonymous user.
Right to restriction of processing
You have the right to restrict the processing of your personally identifiable information. To this end, please inform us of the categories of data affected by your request and the reasons for your request. We will examine the information immediately and notify you of the result.
Right to data portability
Please let us know in writing (e.g. via email) which data you would like to transfer to whom. We will examine your request immediately and notify you of the result.
Right to lodge a complaint
If you are dissatisfied with our data-protection efforts, you have the right to lodge a complaint with the data protection regulatory authority responsible for your country. For example,
The State Data Protection and Freedom of Information Officer in Baden-Wuerttemberg
PO Box 10 29 32, 70025 Stuttgart
Königstrasse 10a, 70173 Stuttgart
is responsible for Avira.
Processing of minors' data
Our products and services may not be ordered or installed by minors.
Remember that the data you send to forums such as https://support.avira.com/ will be classified and treated as information that is "manifestly made public". If you are active in our forums, there is a risk that others may find and use the information you provide. Be careful and handle your personal information in a responsible manner when online in a public forum.