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Avira Cancellation and Refund Policy

We understand that you may change your mind or that your needs may change. Our Cancellation & Refund Policy explains your cancellation and refund options.

If you purchased directly from Avira, the terms below apply. If you purchased or are billed through a third party (such as an app store, service provider, retailer, or other reseller), different cancellation and refund terms may apply. Please review the terms provided at the time of purchase for more information.

This policy is independent of any statutory rights that you may have.

Stop your subscription from automatically renewing

How to stop your subscription from automatically renewing and future charges?

Before your billing date, you can:

  • Visit Subscriptions.

  • Click Show renewal settings for the subscription whose renewal you want to cancel.

  • Follow the on-screen instructions to complete the cancellation.

  • A confirmation message is displayed. Please allow up to 24 hours for this change to appear in your account.

A confirmation email will be sent to the email address associated with your account. Please allow 24 to 48 hours for the email to arrive.

Effects of stopping your subscription from automatically renewing:

  • Your subscription will continue through the end of your already paid period. After that, it will end and you will not be charged again.

  • Any benefits associated with automatically renewing subscriptions may no longer be available.

 

Cancel your subscription contract and request a refund

You may cancel your subscription contract and request a refund, under the terms below. Upon cancellation, your paid subscription will convert into a free subscription where applicable.

Annual subscriptions (one-year term or more):

  • Under our 60-day Money Back Guarantee, the purchase of an annual subscription is eligible for a full refund if requested within 60 days of the date of purchase.

  • Each subsequent annual charge is also eligible for a full refund if requested within 60 days of being charged.

Monthly subscriptions (month to month renewals):

  • The purchase of a monthly subscription is eligible for a full refund if requested within 14 days of the date of purchase.

  • Subsequent monthly charges are not eligible for a refund.

Trial subscriptions (when a payment method is required to start a trial):

  • Trial for annual subscriptions:

  • If you do not cancel your trial, the first annual charge following the end of your trial, and then each subsequent annual charge, are eligible for a full refund, if requested within 60 days of being charged.

  • Trial for monthly subscriptions:

  • If you do not cancel your trial, the first monthly charge following the end of your trial is eligible for a full refund if requested within 14 days of being charged.

  • Subsequent monthly charges are not eligible for a refund.

How to cancel your subscription contract and request a refund?

Contact us to submit a request (not available in all languages). Requests are typically processed within a few days. Refunds will be issued using the payment method used for the charge being refunded, unless otherwise mutually agreed. If you are a customer in France, you may also submit your request here

 

Cancel your subscription contract and request a refund - Germany, Netherlands & the UK only

You may cancel your subscription contract and request a refund under the terms below. Upon cancellation, your paid subscription will convert into a free subscription where applicable.

Annual subscriptions (one-year term or more):

  • Under our 60-day Money Back Guarantee, the purchase of an annual subscription is eligible for a full refund if requested within 60 days of the date of purchase.

  • Each subsequent annual charge is eligible for either:

  • A full refund under our 60-day Money Back Guarantee, if requested within 60 days of being charged.

OR

  • After the expiration of the 60-day Money Back Guarantee, a pro-rated refund for the full months remaining in your subscription period, beginning with the month following your refund request.

Monthly subscriptions (month to month renewals):

  • The purchase of a monthly subscription is eligible for a full refund if requested within 14 days of the date of purchase.

  • Subsequent monthly charges are not eligible for a refund.

Trial subscriptions (when a payment method is required to start a trial):

  • Trial for annual subscriptions:

  • If you do not cancel your trial, the first annual charge following the end of your trial, and then each subsequent annual charge, are eligible for either:

  • A full refund under our 60-day Money Back Guarantee, if requested within 60 days of being charged.

OR

  • After the expiration of the 60-day Money Back Guarantee, a pro-rated refund for the full months remaining in your subscription period, beginning with the month following your refund request.

  • Trial for monthly subscriptions:

  • If you do not cancel your trial, the first monthly charge following the end of your trial is eligible for a full refund if requested within 14 days of being charged.

  • Subsequent monthly charges are not eligible for a refund.

 

How to cancel your subscription contract and request a refund?

To cancel your subscription contract and request a refund, select your country below:

  • Germany: submit a request through either of the available channels here or here.

  • Netherlands and United Kingdom: submit a request here (available in English, German, French and Italian).

Requests are typically processed within a few days. Refunds will be issued using the payment method used for the charge being refunded, unless otherwise mutually agreed.

 

 

Cancel your subscription contract and request a refund – Quebec only

You may cancel your subscription contract and request a refund under the terms below. Upon cancellation, your paid subscription will convert into a free subscription where applicable.

Annual subscriptions (one-year term or more):

  • The purchase of an annual subscription is eligible for either:

  • A full refund under our 60-day Money Back Guarantee, if requested within 60 days of the date of purchase.

OR

  • After the expiration of the 60-day Money Back Guarantee, a pro-rated refund for the remaining days in your subscription period.

  • Each subsequent annual charge is eligible for either:

  • A full refund under our 60-day Money Back Guarantee, if requested within 60 days of the date of being charged.

OR

  • After the expiration of the 60-day Money Back Guarantee, a pro-rated refund for the remaining days in your subscription period.

Monthly subscriptions (month to month renewals):

  • The purchase of a monthly subscription is eligible for either:

  • A full refund, if requested within 14-days of the date of purchase.

OR

  • After the expiration of the 14-day Money Back Guarantee, a pro-rated refund for the remaining days in your subscription period.

  • Each subsequent monthly charge is eligible for a pro-rated refund of the remaining days in your subscription period.

Trial subscriptions (when a payment method is required to start a trial):

  • Trial for annual subscriptions:

  • If you do not cancel your trial, the first annual charge following the end of your trial, and then each subsequent annual charge, are eligible for either:

  • A full refund under our 60-day Money Back Guarantee, if requested within 60 days of being charged.

OR

  • After the expiration of the 60-day Money Back Guarantee, a pro-rated refund for the remaining days in your subscription period.

  • Trial for monthly subscriptions:

  • If you do not cancel your trial, the first monthly charge following the end of your trial is eligible for either:

  • A full refund under our 14-day Money Back Guarantee, if requested within 14 days of being charged.

OR

  • After the expiration of the 14-day Money Back Guarantee, a pro-rated refund of the remaining days in your subscription period.

  • Each subsequent monthly charge is eligible for a pro-rated refund of the remaining days in your subscription period.

 

How to cancel your subscription contract and request a refund?

Contact us to submit a request. Requests are typically processed within a few days. Refunds will be issued using the payment method used for the charge being refunded, unless otherwise mutually agreed.

 

Right of Withdrawal - European Union, Norway, Iceland, Liechtenstein & the UK only

If you purchased directly from Avira and you are a consumer in a European Union Member State, Norway, Iceland, Liechtenstein or the UK, you have a statutory right to withdraw from your contract within 14 calendar days, without giving any reason. The withdrawal period starts from the day your contract with Avira is concluded.

This statutory right is separate from the money-back guarantee and other refund options described elsewhere in this policy. If you are not entitled to a refund under your statutory withdrawal right, you may still qualify for a refund under those other options.

For full details, including eligibility, exceptions, refund timelines, and available withdrawal methods, see How to exercise your Right of Withdrawal .

 

Exceptions to our Cancellation and Refund Policy

  • The following purchases are not eligible for a refund under our policy:

  • Not For Resale (NFR) and complimentary software, products, or services;

  • Certain of our offerings sold together with third-party offerings (for example, when a third party sells our subscription with a computer);

  • Certain purchases that are completed, fulfilled, renewed or billed by a third party (such as an app store, service provider, reseller, retailer, or vendor);

  • Repeat purchases that were previously refunded; and

  • Avira Services that have already been redeemed or set up.

 

Information required to request a refund

When submitting a refund request, you must be able to provide one of the following:

  • Order number

  • Product serial number

  • Product key

 

As part of processing your refund request, our support team will also verify and authenticate your account.

Visit Avira Customer Service for help with your subscription and orders.

DocID: kb20100113164023EN

Last modified: 11/05/2026

Renewal prices for certain annual plans will increase effective July 17, 2024. Review the new pricing here: loading... for Avira Prime - 5 devices, loading... for Avira Prime - 25 devices, loading... for Avira Antivirus Pro, loading... for Avira System Speedup, loading... for Avira Optimization Suite, loading... for Avira Internet Security.

*Important Subscription, Pricing and Offer Details
 

  • Details: Subscription contracts begin when the transaction is complete and are subject to our Terms of Sale and License & Services Agreement. For trials, a payment method is required at sign-up and will be charged at the end of the trial period, unless cancelled first. 
  • Renewal: Subscriptions automatically renew unless the renewal is cancelled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly (up to 5 days before renewal) depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand. Renewal prices may be higher than the initial price and are subject to change. You can cancel the renewal  as described here in your account or by contacting us here.
  • Cancellation & Refund: you can cancel your contracts and get a full refund within 14 days of initial purchase for monthly subscriptions, and within 60 days of payments for annual subscriptions. For annual renewal payments (including post-trial payment), you can get a pro-rated refund of the remaining months left in your term. For details, visit our Cancellation & Refund Policy. To cancel your contract or request a refund, click here. 
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The remaining value left on your current subscription is converted into additional days in your new subscription.