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This document explains your legal right of withdrawal as a consumer and the consequences of doing so when the purchase made by you is for digital content (e.g. software). Within the meaning of Section 13 of the German Civil Code (BGB) a consumer means any natural person who enters into a legal transaction for purposes that predominantly are outside his or her trade, business, or profession.

Your right of withdrawal

You have the right to withdraw from this contract within fourteen (14) days without stating reasons. For verification purposes, please provide your reference number and email address.

The withdrawal period is fourteen (14) days from the date the contract was concluded.

You can submit your withdrawal using our online contact form: .

Alternatively, you can withdraw from the contract by a clear statement (e.g. a letter sent by post or fax). You can use the accompanying model withdrawal form for this purpose, although this is not compulsory.

Avira Holding GmbH & Co. KG.
Kaplaneiweg 1
88069 Tettnang
Fax: +49 (0) 7542-557 3000

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, Avira will refund you all payments Avira has received from you, including delivery charges (except for any additional costs arising from choosing a different type of delivery than the most favorable standard delivery option we offer), immediately and at the latest within fourteen (14) days from the date on which the notification of your withdrawal from this contract was received by Avira. Avira will use the same payment method that you used for the original transaction, unless another method has been expressly agreed with you. In no event will you be reimbursed for any charges incurred through this repayment.

Loss of the right of withdrawal

The right to withdraw from a contract

regarding the delivery of digital content not on a physical data carrier or

for which the consumer received the activation code by email from Avira

is lost if

Avira has commenced with performing the contract or

the consumer has expressly agreed to Avira commencing the performance of the contract prior to the expiry of the withdrawal deadline and

the consumer has acknowledged his or her understanding that he or she will lose his or her right of withdrawal by agreeing to the commencement of the performance of the contract.

Withdrawal form

(If you wish to withdraw from the contract, you can complete this form and return it to Avira or you can do so via our Support web page )

I/we (*) hereby withdraw from the contract concluded by me/us (*) on the sale of the following goods (*)/the rendering of the following services (*).

Ordered on (*)/received on (*):

Email address given to purchase the product:

Reference number:

First name and last name of the consumer(s):

Address of the consumer(s)

Street and house number:

ZIP code and city:


Signature of the consumer(s) (only if this form is notified on paper):

* Delete as applicable

Important: Your current Windows version is outdated and no longer supported.
For your security, we recommend switching to Windows 10 before downloading Avira software.
Update your Windows version here.
Wichtig: Ihre Windows-Version ist veraltet und wird nicht mehr unterstützt.
Zu Ihrer Sicherheit empfehlen wir Ihnen den Wechsel zu Windows 10 vor dem Download unserer Software.
Hier können Sie Ihr Windows aktualisieren.
Important: Votre version actuelle de Windows est obsolète et n’est plus prise en charge.
Pour votre sécurité, nous vous conseillons de passer à Windows 10 avant de télécharger le logiciel Avira.
Mettez à jour votre version de Windows ici.
Importante: Tu versión actual de Windows está desactualizada y ya no es compatible.
Por tu seguridad, te recomendamos que instales Windows 10 antes de descargar la solución de Avira.
Actualiza aquí tu versión de Windows.
Importante: La tua attuale versione di Windows è obsoleta e non è più supportata.
Per la tua sicurezza, ti consigliamo di passare a Windows 10 prima di scaricare i software Avira.
Aggiorna la tua versione di Windows qui.
Importante: Sua versão atual do Windows está desatualizada e não tem mais suporte.
Para sua segurança, recomendamos que troque para o Windows 10 antes de baixar o software da Avira.
Atualize sua versão do Windows aqui.
Важно: ваша версия Windows устарела и больше не поддерживается.
Из соображений безопасности перед загрузкой ПО Avira мы рекомендуем перейти на Windows 10.
Обновить Windows вы можете здесь.
Belangrijk: Uw huidige versie van Windows is verouderd en wordt niet meer ondersteund.
Voor uw veiligheid adviseren wij u om over te stappen op Windows 10 voordat u de Avira-software downloadt.
Update uw Windows-versie hier.
Önemli: Kullanmakta olduğunuz Windows sürümü eski ve artık desteklenmiyor.
Güvenliğiniz için Avira yazılımını indirmeden önce Windows 10 sürümüne yükseltmenizi öneririz.
Windows sürümünü buradan güncelleyin.
重要 : 現在お使いの Windows バージョンは古いため、サポートされなくなりました。
安全のため、Avira ソフトウェアをダウンロードする前に Windows 10 に切り替えることをお勧めします。
こちらより Windows バージョンをアップデートしてください
重要信息 : 您当前的 Windows 版本已过时,并且不再受支持。
为了安全起见,我们建议您在下载 Avira 软件之前切换到 Windows 10。
在此升级您的 Windows 版本
重要資訊 : 您當前的 Windows 版本已過時,並且不再受支援。
為了安全起見,我們建議您在下載 Avira 軟體之前切換到 Windows 10。
在此升級您的 Windows 版本