General Information regarding the Avira products

1. Why do the new products cost more?

By purchasing a new product, you have the opportunity to acquire a license for 1 to 5 devices, as well as the protection for up to 3 years.

2. Why do the products not include Avira FireWall anymore?

Since it was launched the Windows Firewall has been technically continuously improved and optimized. Today the Windows Firewall offers such good protection, Avira thinks there is no need to develop and maintain its own firewall solution. Therefore the Avira FireWall has been removed from the portfolio. As our customer you profit from this decision, because now we can concentrate on developing new security features to protect you the best way we can.

The settings of the Windows Firewall can be made via the Avira product at the usual place. In addition, Avira offers a user-friendly overview and a simple structured configuration. For example, the Windows Firewall can be turned on/off directly from the main overview of the Avira Control Center.
Additionally, settings for the Private, Public and Domain network can be performed as well. You can block all incoming connections for each network and activate an alert option to be notified every time that Windows Firewall blocks a new program or app.

3. Why do I have to pay more but get a product without firewall?

The new Windows Firewall control feature replaces the legacy Avira FireWall, so all products continue to have firewall protection. See also “1. Why do the new products cost more?”.

4. Why is Avira Antivirus Pro more expensive than the old Avira Antivirus Premium?

See “1. Why do the new products cost more?”.

5. Why is Avira Internet Security Suite more expensive than the old Avira Internet Security?

See “1. Why do the new products cost more?”.

6. What is the difference between Avira Antivirus Pro and Avira Antivirus Suite?

There is no difference in functionality. Avira Antivirus Suite has just been renamed Avira Antivirus Pro.

7. Why can I, as a current Internet Security customer, not upgrade to Internet Security Suite for free?

This has been possible since the update at the end of October 2013. If necessary, please perform a manual product update.

8. What does “Advanced Real-Time Protection” mean?

This is a new feature in the 2014 and 2015 version of all premium products which enhances the standard real-time protection with information from Avira Protection Cloud.

9. Why do I have to download the suite components separately?

We decided for this approach for the following reasons:

  • We want to give you more flexibility in updating the individual components
  • We want to provide smaller packages, thus allowing you to download them faster
  • We want to give you the possibility to install just the components you really need

10. Why is my FireWall greyed out?

The Avira FireWall can be grayed out if it has not been installed or if you are using the old Avira Free Antivirus or Avira Antivirus Premium. The Windows Firewall control feature available in the 2014 version can be grayed out if it has not been installed.

11. Why is the new Windows Firewall control not available on Windows XP?

The new Windows Firewall control is available only in Windows Vista and higher. We are not able to offer it for Windows XP for technical reasons. The Windows Firewall in Windows XP is completely different to the firewalls in the newer versions of Windows and is not available in all versions of Windows XP.

12. What is the difference between Avira Free Antivirus and Antivirus Pro?

The Antivirus Pro has the following features in addition to Free Antivirus:

  • Web Protection (independend of installing the Avira Browser Safety)
  • Mail Protection
  • Multiple updates per day
  • Technical Support

Affected products

  • Avira Free Antivirus [Windows]
  • Avira Antivirus Pro [Windows]
  • Avira Prime (unlimited devices) [Windows]
  • Avira Optimization Suite [Windows]
  • Avira Total Security Suite [Windows]
  • Avira Internet Security Suite [Windows]
  • Created : Wednesday, October 16, 2013
  • Last updated: Tuesday, May 8, 2018
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