OnDemand-Scan cannot be started

In some rare cases it could be possible, that the OnDemand-Scan cannot be started when the user is logged in as an administrator (administrator account).

To solve this problem, deactivate the Advanced process protection:

  1. Open your Avira Control Center by double-clicking the Avira icon in your system tray
  2. Click on ExtrasConfiguration

    antivirus-pro_extras_configuration_en

     
  3. Go to GeneralSecurity and disable Advanced process protection

    antivirus-pro_extras_configuration_general_security_advanced-process-protection_en

     
  4. Click OK to save your changes

In case the problem still occurs, please get in contact with our Support.

Affected products

  • Avira Free Antivirus [Windows]
  • Avira Antivirus Pro [Windows]
  • Avira Internet Security Suite [Windows]
  • Avira Ultimate Protection Suite [Windows]
  • Created : Friday, September 28, 2012
  • Last updated: Friday, August 8, 2014
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