How to remove viruses

If you receive a virus notification repeatedly, although you have set the option Delete or Move to Quarantine,  in the configuration, please proceed as follows:

  1. Run a full scan with your Antivirus (in safe mode):
    • Open Avira Control Center and click Start update
    • Start the computer in safe mode (press F8 during restart).
    • Open Avira Control Center and click Local protection → Scanner in the left menu.
    • Right-click Local Drives and select Start scan.
    • Restart the computer (in normal mode).
    • We recommend to scan your system again, in normal mode.
  2. Download and create an Avira Rescue CD
  3. Start the computer with Avira Rescue System and use it

In case of virus detection, we recommend refreshing all your access data, immediately after system cleaning:

  • Email account (inbox)
  • login data for banking (home banking)
  • payment systems
  • your web presence
  • online shops and auction houses

If you need phone support for removing viruses, please, call our Hotline

Affected products

  • Avira Professional Security [Windows]
  • Avira Free Antivirus [Windows]
  • Avira Antivirus Premium 2013 [Windows]
  • Avira Antivirus Pro [Windows]
  • Avira Internet Security [Windows]
  • Avira Family Protection Suite [Windows]
  • Avira Ultimate Protection Suite [Windows]
  • Created : Monday, June 2, 2008
  • Last updated: Monday, January 20, 2014
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