Questions We Hear the Most

What is automatic renewal and why should I use it?
The automatic renewal service is a convenient way of having your software license(s) renewed prior to expiration, without having to remember the date or... > read more
How do I re-download or install the Avira product I purchased on a new computer?
Installation and activation of Avira Antivirus Premium/Avira Internet Security - Please take the following steps... > read more
How can I increase the number of users for my Avira product?
This article refers to the change from Avira Antivirus Premium to Avira Internet Security/Avira Internet Security Plus and/or upgrades from a single user license to a multiple user license... > read more
How can I upgrade my Avira product?
Please proceed as follows to carry out a product upgrade from Avira Antivirus Premium to Avira Internet Security or Avira Internet Security Plus... > read more
Can I transfer my Avira product on a new computer?
To install your virus protection on a new PC, please download the respective Avira product from our website... > read more
Do I need to do anything after manually renewing my Avira product?
These instructions explain how to extend your current Avira license and also how to convert a test license into a full license... > read more
How can I change my Avira customer account details?
This article is intended to help you to modify your Avira account details.To modify your Avira account details you first need to perform the following steps... > read more
How to upgrade to Avira 2013 when I already have an older Avira product version?
This article is intended to help you to upgrade to the latest consumer products: Avira Internet Security, Avira Internet Security Plus, Avira Antivirus Premium and Avira Free Antivirus... > read more
How can I get my money back if I'm not pleased with the Avira product that I purchased?
In case you decide your purchase is not what you expected, you can safely ask for a full refund within 30 days... > read more
How can I get my Avira product activation code back if I lost it?
This article is intended to help you recover your Avira product activation code.
To recover your Avira product activation code you need to perform the following steps... > read more