Nowadays much of our life happens online so we tend to get the feeling that a computer or, broadly speaking, Artificial Intelligence is the fix for everything. When you have a question, we are here to help. Yes, our Artificial Intelligence is always on and, together with it, people are the ones that make the difference. Often, these are the people behind a technical support phone number. The Avira Customer Support team is the one that answers your questions, whether online or via the Avira hotline. In a flash, we help you keep your connected devices secure – and we can address your questions in six languages. Our colleague, Carmen Lencaru, Team Manager for Avira’s Customer Support team, offers a sneak peek into the daily work of the colleagues who interact with you from the other side of the Avira email support service or hotline. “We do more than help Avira users directly; we make sure that their voice and their feedback is heard in the company,” says Carmen.
Don’t stress, just contact us
When something does not appear to be working, contacting Avira technical support is a direct option for English, French, German, Italian, Portuguese, and Spanish speakers. “We communicate with users across the globe, sharing quick and easy solutions for their needs,” adds Carmen. “Besides the traditional Avira hotline and email support, we offer growing social media support and a knowledge-base management platform.”
Customer Support sized for you
Avira provides two levels of technical support – free and premium. Information on both can be found on the Avira support page. Avira free users get limited product assistance via the knowledge-base management platform. Just look up a question such as how to add an Avira subscription, and you’ll get an immediate answer with screenshots.
Premium users have unlimited access to Avira’s award-winning Customer Support team via the hotline, email, and social media. In addition, the Avira Customer Support center offers personalized assistance by enabling users to set up a direct appointment 24 hours in advance with internal experts for more complicated issues.
Beware of scams
Despite our efforts to provide wide-ranging support options, fake Avira support service numbers can be found on the internet and on social media. While offering to help consumers, they also try to sell an array of questionable apps and IT services – or try to place malware onto a user’s computer during a remote session. Our users should know that the Avira technical support team will never try to promote other Avira products and won’t offer personalized assistance via remote sessions on the spot. During remote assistance, the Avira manager will always explain to the user the action being taken and ask for the user’s permission before proceeding with any intervention. “We don’t want our users going to those sites, getting ripped off, then thinking that they are somehow connected with us,” says Carmen. “We would encourage our customers to get real help straight from a real Avira Customer Support center.” Find one by clicking this link.
Feedback results in changes
Technical support doesn’t stop after the call is finished or the Avira email is sent. Avira customer service is the users’ voice in the company, as our colleagues enable customers to shape the look and feel of Avira products. Feedback from our users has led to specific changes in the Avira UX. “In the past, there was some user confusion over changing payment details and how expiration and subscription renewal dates were shown in their Avira Account (my.avira.com),” explains Carmen. “Based on this user feedback, we’ve adjusted how to change payment details and how we display expiration dates.”
People are listening
Responding to user feedback with UX modifications is just the start. Avira also has its managers stationed in Customer Service for “Meet the Avira Customers” days. These full-day events see Product Managers and Directors taking phone calls from the Avira hotline, handling emails, and gathering feedback from customers. “It creates an emotional relationship between the strategists and developers on one side and the voice at the other end of the support phone call,” she points out. “After this experience, they said it made them more aware of who Avira customers are and they gained a better understanding of their needs.”
“The deciding factor influencing customer service is not the device, the operating system, or the specific Avira app, but the human being,” says Carmen: “In a nutshell, it’s about meeting our customers’ shifting needs and responding to their feedback in the very best way we can.”
Good afternoon.
A few days ago I downloaded and installed the latest “free” version of your antivirus, but now I can’t remove it.
The uninstaller doesn’t work: it shows a message saying that it’s impossible to uninstall the software, but it seems to me absurd.
I also tried starting windows in the temporary mode, but without success.
Can you help me please?
Thank you.
Hello Giulio,
Please contact our customer service team here: https://m.me/avira/ They’ll be able to help. ?
Paid for speed up pro having a problem downloading and installing please help
Hello Sonia,
Please contact our customer service team here: https://m.me/avira/ They’ll be able to help. ?
I have a problem getting VPN pro as i bought to be accepted on my iPhone X, I get same comment (User authentication failed) every time. I reinstalled my iPhone, I changed location, nothing does the trick?
Regards
Jan
Bitte um Rückerstattung von € 44,95 , da sie es mir doppelt abgebucht haben.
Guten Tag,
bitte wenden Sie sich für Hilfe an unseren Kundenservice. Sie können ihn hier erreichen: https://www.avira.com/de/support-phonesupport-for-consumer
Comment avoir les explications en français.
Je suis obligé d’annuler tout car je ne comprends rien de l’anglais.
Merci
My computer could not perform a Windows 10 update. It said that I would have to remove Avira AntiVir before the update; however, I do not remember installing it. I also can not even find it in the installed programs. Is it called something else so that I can find it?
Idon’t speak english well, I don’t understand what I make for beginning the installation or Avira sorry
I’m receiving your promo and offers emails that I don’t want to have. When I’m clicking on unsubscribe link there are no options to unsubscribe. How can I unsubscribe?
I also email you a dozen of times without any answer. I don’t like to be ignored.
Hi Dom,
We’re sorry you’ve experienced this. Usually, if you click the “Unsubscribe” link, you will be directed to your MyAvira account. After a login to your account, you have the possibility to unsubscribe on your own. To get this sorted, please contact our customer service team here: https://m.me/avira/. They’ll be able to unsubscribe you.
Thanks,
István
I paid for the android version and everytime I use the app it says”go pro” when I click that it tells me I already have it. I go to the website and submit a request for support and it says “wrong tentacular path” wtf is there any support for this product. I’ve paid yearly for my home computer and it’s costing me over $150 a year for nothing.
Hi Doug,
Please contact our customer service team here: https://m.me/avira/ They’ll be able to help. 🙂
Thanks,
István
ho bisogno di un numero di telefono per contattare qualche tecnico avira.il mio problema e’ che non riesco ad aprireil programma e quindi non so se l’antivirus sta lavorando.attendo un vostro n di telefono da poter contattare per assistenza in italia . grazie
Ciao Luigi,
per ricevere assistenza, contatta il Servizio clienti Avira. I nostri collaboratori saranno in grado di aiutarti. Puoi contattarli alla pagina: https://www.avira.com/en/support-phonesupport-for-consumer
Buona giornata!
ich möchte kein Phantom VPN mehr nehmen Sie das endlich zur Kenntnis. Vielleicht bekomme ich ja jetzt Kontakt. Paypal hat sich schon 50 Euro eingesackt.
Mit freundlichen Gruß
Stefan Löbke
Hallo Stefan,
Bitte wende dich an unser Team vom Kundenservice. Solltest du das bereits getan haben, so habe bitte ein wenig Geduld, wir haben gerade insgesamt leider recht viele Anfragen. Deine Anfrage wird definitiv beantwortet werden.
Viele Grüße,
István
Hello
I have a problem logging in to my account and sent it to the customer service email three days ago. But so far I have not received any replies.
I have a lawful activated license, and with the correct username and password I can not log in to my account and introduce it to the software.
How long does this process last?
I hope you answer at least !!
Thanks
Hi Hamid,
We’re very sorry for the delay in reply. For your login on avira.com please use the email address you’ve used for your purchase. If you don’t know your password anymore, use the text link “Forgot your password?”.
If you already did so, I’m afraid, you will have to await the reply from our customer service team.
Best,
István
When I tried to load Avira Free Virus Protection It stopped.,
Got Following msg.
avira_tr_av_5b0858d41b567__ws(2).exe – Enterance spot could not be found
Exception Procesing message c0000139Parameters 192b28 1721c0 75b4bf7c 75b4bf7c
Regards
Hi Serdar,
Please contact our customer service team here. They will be able to help you.
Best,
István
Whi my antivirus non work .My license expire in 2019…..
Hi Guiseppe,
Please contact our Customer Service team here. They’ll be able to help you.
Best,
István
Hello
Please use 3D graphic for Avira system tray icon.
Hi Mehdi Mohammadi,
Thank you for your feedback! Actually, flat design is the current trend but we welcome any drafts you might want to hand in. 😉
Have a great day!
Best,
István