Help viewer not available anymore once Avira Free Antivirus for Mac has been installed and uninstalled several times

In rare cases, the help within Avira Free Antivirus for Mac is not available anymore once you have installed and uninstalled the application several times. You need to clear the help cache to fix the problem.

Please follow these steps:

  1. Quit Avira Free Antivirus for Mac
  2. Quit help viewer (with Avira or any other application)
  3. Open the Terminal and enter the following command to end the process

    sudo killall helpd

  4. Remove "com.apple.help" in preferences with
    rm /Users/*yourusername*/Library/Preferences/com.apple.help.plist
    und
    rm /Users/*yourusername*/Library/Preferences/com.apple.helpviewer.plist

  5. Remove "com.apple.helpd" in caches with
    rm –r /Users/*yourusername*/Library/Caches/com.apple.helpd
    and
    rm –r /Users/*yourusername*/Library/Caches/com.apple.helpviewer

The Help or the Help Viewer should now be available again.

影響を受ける製品

  • Avira Free Antivirus for Mac [Mac OS]
  • 作成日 : 2012年3月23日金曜日
  • 最終更新日時 : 2014年5月9日金曜日
  • この記事を評価