Avira FAQ Details

Please follow the steps under headings 1 or 2. Procedure number 3 is only meant for experienced users.

You can read the detailed description of the migration process to AntiVir 9 in the FAQ articles AV9: How is the migration done for Premium, Premium Security Suite and Professional with less than 20 clients? and AV9: How to migrate to AntiVir Personal - FREE Antivirus 9?.

If you need to watch a demo of the migration process, we recommend the FAQ article Where can I see a migration demo?.

If the above mentioned articles could not help you, please check the following:

1. No restart after automatically uninstalling the old version:

   • Restart the computer manually

2. The installation of AntiVir 9 does not start after reboot:
   

   If the setup does not start within 5 minutes after reboot and notification, please carry out the following installation steps:

   1. Download the new AntiVir 9 installation kit from our website.
   2. Open your Desktop folder (Windows 2000/XP) or Computer folder (Windows Vista: Start- Computer).
   3. Click Local drives (C:)
   4. Replace C:\ with %tmp% in the address bar and press Enter.
   5. Open the folder AVSETUP_XXX, right-click hbedv.key and select Copy.
   6. If the folder does not exist, it means it has been deleted at reboot. There are various tools with such features, like TuneUp Utilities.
   7. In this case, you have to reactivate your OTC during installation or insert your license file hbedv.key
   8. If the folder does still exist, right-click on the Desktop and select Paste.
   9. Start the AntiVir 9 installer you downloaded.
   10. During installation, select the hbedv.key in the License wizard.
   11. Since the configuration cannot be kept in this case, please make the necessary settings.

   We hope you enjoy your new AntiVir 9!

3. Experienced users can try the following procedure, if the setup does not start:
   
   1. Check in %tmp% the correct folder name AVSETUP_XXX
   2. Go to Start- Run (Windows 2000/XP) or Start- Start Search (Windows Vista)
   3. Type the following command:
      %temp%\AVSETUP_XXX\basic\setup.exe /NOTEMPCLEANUP /CROSSUPGRADE

      Note: Replace AVSETUP_XXX with the correct name.

      Caution: If you run the setup without parameters, an error message appears and all files, including the license file, are deleted. In this case, follow procedure number 2, to reactivate your license (OTC or activation code).