Do I need to do anything after manually renewing my Avira product?

After you have renewed your license, like described in the article "How do I renew the license for my Avira product?", there is nothing more to do for you. The renewal will be identified automatically within the next 72 hours. But therefore your device (PC, Laptop...) needs to be turned on from time to time.

If you just tested the Avira product and now bought a full-fledged license, this article will explain you how to proceed.


Note
If you renew your license, the Avira Control Center will update itself within 72 hours after the renewal purchase was done. Therefore you have nothing to do. Please note that your device (PC, Laptop, etc.) needs to be turned on from time to time within these 72 hours so the Avira product can align the current license status with the license management facility.

You require an Internet connection to activate the product. If you are using a proxy server you may need to configure the “Proxy settings”.



In case you do not want to wait 72 hours, you can also import your license manually. Therefore, please proceed as follows:

  1. Open the Avira main window from the program icon Avira Control Center on the Desktop or from Start → All Programs → Avira → Start Avira [Productname]
     
  2. Click on the Help menu and select License management

    antivirus-pro_license-management_en

     
  3. Enter the activation code you have just received via email
    If you cannot find your activation code, please read the article "Where do I find my activation code?".

    antivirus-pro_license-wizard_en


    Note
    You can enter the code using lowercase letters. The program will convert them automatically into uppercase letters.

    You will find your activation code in the email you have received from Avira. The email was sent to the address you used during the purchasing process. In case you did not receive an email from Avira with your code, please check your spam or junk folder.

    If you have lost your activation code, please read the article "Where do I find my activation code?" explains how to obtain it.

     
  4. In the next window you need to enter your personal data, to create the license. The fields that have a * are mandatory

    antivirus-pro_registration_en

     
  5. The information about your license is now displayed. Please check your data and confirm with Next
     
  6. The installation will then continue and can be completed by clicking on Finish

    antivirus-pro_close-configuration_en

     
  7. Open the Avira software by clicking on the Avira symbol on your desktop. You will see the main window (Control Center) of Avira after completing the installation and the first update

    antivirus-pro_control-center_en
     
  8. If you have not purchased a new license yet, please select the option Purchase/extend license. You will be directed to the online shop where you can buy a license. After completing the purchase and obtaining the activation key, you need to go back to step 1 of these instructions

    antivirus-pro_purchase-extend-license_en

 

License installation fails

When entering the activation key (OTC), you might encounter one of the following error messages:

  • Error code 407
    It is not possible to connect with the activation server. A proxy is used for Internet connection.
    Solution: Configure your Proxy settings in the license assistant.
  • Error code 551
    The activation code was not correctly inserted.
    Solution: Check the code you inserted. Pay attention to capitalization and to the "-" character between the 5 blocks.
  • Error code 555
    You are using an OTC that does not match the Avira software you are using
    Solution: Please stop the installation, check the Avira version in the order confirmation email and download the corresponding Avira software program from the Download area.
  • Error code 556
    The license period of the OTC entered has expired.
    Solution: Purchase a new OTC from our online shop.
  • No Internet connection
    Please check your Internet connection. Avira was not able to connect to the license server to activate your product. Please contact our Support team, if you do not have an Internet connection and wish to activate your Avira software.

We hope you found this guide useful and that you enjoy the security of your Avira software.

Affected products

  • Avira Antivirus Premium 2013 [Windows]
  • Avira Antivirus Pro [Windows]
  • Avira Internet Security [Windows]
  • Avira My Account [Windows]
  • Avira Internet Security Suite [Windows]
  • Avira Family Protection Suite [Windows]
  • Avira Ultimate Protection Suite [Windows]
  • Created : Friday, July 11, 2008
  • Last updated: Monday, December 8, 2014
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