What is automatic renewal and why should I use it?

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Deactivate the automatic-renewal process
Activate the automatic-renewal process


What is automatic renewal?

The automatic renewal service is a convenient way of having your software license(s) renewed prior to expiration, without having to remember the date or go through the entire purchase and activation process.



Note:
Automatic-renewal is only available for customers who bought the Avira product in our Online Shop. Customers who bought an Avira product by retail cannot use the automatic-renewal process. This is because we do not have your payment information (credit card number, banking information etc.). But these kind of information are mandatory to use automatic-renewal.



How it works:

  • 35 days prior to license expiration, we will charge you the renewal fee based on the payment information you provide now. When the time comes, we will remind of your upcoming automatic payment.
  • Your license will be renewed for the license term of your previous license, and the remaining runtime on your current license will be added to the new license. The amount charged will be the product’s standard retail price at the time of renewal.

  • NOTE:
    You will NOT receive a new activation code. The existing one will be still valid after the renewal process!


  • If the payment is successful, the product will automatically update with the new license. There’s nothing else you need to do!
  • If for some reason the payment is not successful, we will let you know so you can make the payment yourself and enjoy uninterrupted protection.

Note
The automatic renewal works only with the latest product version. More information about the free upgrade to the current product version 2013 can be found in our article.

If you like to change your account and payment information (bank details, credit card number etc.), please get in contact with our partner. As partner of Avira, Cleverbridge is responsible for the ordering process over the Avira Online Shop and for handling the payments.


Your automatic renewal status can be checked at any time from your customer account. From there you can switch the service on or off.

 

Deactivate the automatic-renewal process

To deactivate the automatic-renewal process for your licenses you need to do the following steps:

  1. Login to your Avira My Account at our website (to login use the email address that you have registered with at Avira and your defined password)

    Avira My Account - Login
     
  2. Go to the Payment History menu and toggle the Automatic Payment Renewal switch for your product to OFF

    my account automatic renewal on

  3. Confirm your action prior to the change to take effect

    confirmation message auto-renewal OFF
     
  4. The changes have been saved. Automatic Payment Renewal is OFF.

    automatic renewal premium off, isec on


 

Activate the automatic-renewal process

To activate the automatic-renewal process for your licenses you need to do the following steps:

  1. Login to your Avira My Account at our website (to login use the email address that you have registered with at Avira and your defined password)

    Avira My Account - Login
     
  2. Go to the Payment History menu and toggle the Automatic Payment Renewal switch for your product to ON

    my account automatic renewal on

  3. Confirm your action prior to the change to take effect

    confirmation message when turning auto-renewal ON
     
  4. The changes have been saved. Automatic Payment Renewal is ON

    automatic renewal premium off, isec on

Affected products

  • Avira Antivirus Premium 2013 [Windows]
  • Avira Antivirus Pro [Windows]
  • Avira Internet Security [Windows]
  • Avira My Account [Windows]
  • Avira Internet Security Suite [Windows]
  • Avira Family Protection Suite [Windows]
  • Avira Ultimate Protection Suite [Windows]
  • Created : Tuesday, March 6, 2012
  • Last updated: Tuesday, December 16, 2014
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