Slow Internet connection with AOL and Avira Web Protection

Using AOL software with the following Avira products, leads to very slow Internet connection and to timeout errors when calling websites.

  • Avira AntiVir Premium, Version 10
  • Avira AntiVir Professional, Version 10
  • Avira Premium Security Suite, Version 10
  • Avira Antivirus Premium 2012
  • Avira Internet Security 2012
  • Avira Professional Security
  • Avira Antivirus Premium (Version 2013)
  • Avira Internet Security (Version 2013)
  • Avira Antivirus Suite
  • Avira Internet Security Suite
  • Avira Family Protection Suite
  • Avira Ultimate Protection Suite

The reason is that both AOL and the above mentioned Avira products use a Web Protection to check the data traffic. This causes a conflict.

Because you are not allowed to deactivate the AOL Webguard, you have to uninstall Web Protection as follows:

  1. Go to StartSettingsControl PanelAdd or Remove Software
  2. Select your installed Avira product
  3. Click ChangeModifyNext and remove the check-mark for Avira Web Protection / AntiVir WebGuard
  4. Click Next until Finish
  5. Restart the computer

Afterwards, the Internet connection runs without interruption.

Affected products

  • Avira Professional Security [Windows]
  • Avira AntiVir Premium, Version 10 [Windows]
  • Avira Antivirus Premium 2013 [Windows]
  • Avira Antivirus Pro [Windows]
  • Avira Internet Security [Windows]
  • Avira AntiVir Professional, Version 10 [Windows]
  • Avira Antivirus Premium, Version 2012 [Windows]
  • Avira Internet Security, Version 2012 [Windows]
  • Avira Premium Security Suite, Version 10 [Windows]
  • Avira Internet Security Suite [Windows]
  • Avira Family Protection Suite [Windows]
  • Avira Ultimate Protection Suite [Windows]
  • Created : Thursday, July 10, 2008
  • Last updated: Friday, January 17, 2014
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