Avira Activation with FACT

There are different ways to install the Avira license from the Avira Online Shop. First ensure that you have the right Avira software. Otherwise, the license is invalid when installing the license. This guide is designed for Avira Premium and Avira Premium Security Suite.

A. Installation and activation of Avira
B. Renewing an Avira license
C. License installation fails

Your order confirmation email (for example, with the subject: Ref.Nr. 1234567: Your order for products from Avira) contains the activation code for the Avira product you have purchased. Please copy or print out this email, as you will require it during the installation.

A. Installation and activation of Avira Antivirus Premium/Avira Internet Security

Please take the following steps:

  1. Download the program file from our website.

    By clicking on the desired Avira product, for instance on Avira Internet Security 2012, you can select the program file for the download. Save the program on your hard drive (e.g. on the Desktop) and start the installation by double-clicking the program file.

    Program file Avira Antivirus Premium: avira_antivir_premium.exe
    Program file Avira Internet Security: avira_internet_security.exe

    If you already have another Avira version on your computer, the set-up program will ask you if you wish to uninstall it. Please confirm this by selecting Yes. After the successful deinstallation a restart of the computer will be necessary. The installation of your new product will continue automatically as soon as the reboot is done.

  2. Please enter the activation key included in the email.


    If you already have a license file, you can enter it here. Click on the link in the sentence I already have a valid license file.


    Alternatively, you can use Avira as a test version for 30 days.

    You require an Internet connection to activate the product. If you are using a proxy server you may need to configure the “Proxy settings”.

    In the next window you need to enter your personal data, to create the license. The fields that have a * are mandatory.


    The information about your license is now displayed. Please check your data and confirm with Next.


  3. The installation will then continue and can be completed by clicking on Finished.
  4. Open the Avira software by clicking on the Avira symbol on your desktop. You will see the main window (Control Center) of Avira after completing the installation and the first update.



B. Renewing an Avira license

These instructions explain how to extend your current Avira license and also how to convert a test license into a full license.

  1. Open the Avira main window from the program icon Avira Control Center on the Desktop or from Start → All Programs → Avira → Start Avira Internet Security.


  2. Click on the Help menu and select License management.
  3. Enter the activation code you have just obtained to renew the license from the online shop.
    If you have not purchased a new license yet, please select the option Purchase/extend license. You will be directed to the online shop where you can buy a license. After completing the purchase and obtaining the activation key, you need to go back to section 1 of the instructions: “B. Renewing an Avira license”.



C. License installation fails

When entering the activation key (OTC), you might encounter one of the following error messages:

  • Error code 407
    It is not possible to connect with the activation server. A proxy is used for Internet connection.
    Solution: Configure your Proxy settings in the license assistant.
  • Error code 551
    The activation code was not correctly inserted.
    Solution: Check the code you inserted. Pay attention to capitalization and to the "-" character between the 5 blocks.
  • Error code 555
    You are using an OTC that does not match the Avira software you are using
    Solution: Please stop the installation, check the Avira version in the order confirmation email and download the corresponding Avira software program from the Download area.
  • Error code 556
    The license period of the OTC entered has expired.
    Solution: Purchase a new OTC from our online shop.
  • No Internet connection
    Please check your Internet connection. Avira was not able to connect to the license server to activate your product. Please contact our Customer Care Center at avpe@avira.com, if you do not have an Internet connection and wish to activate your Avira software.

We hope you found this guide useful and that you enjoy the security of your Avira software.


Affected products

  • Avira Antivirus Premium 2013 [Windows]
  • Avira Antivirus Pro [Windows]
  • Avira Internet Security [Windows]
  • Avira Antivirus Premium, Version 2012 [Windows]
  • Avira Internet Security, Version 2012 [Windows]
  • Avira Internet Security Suite [Windows]
  • Avira Ultimate Protection Suite [Windows]
  • Created : Friday, July 11, 2008
  • Last updated: Wednesday, July 9, 2014
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