"Errorcode: 7" or "Feature Control File missing"

It may happen that after a Windows System Recovery the Avira uninstall routine has been damaged and the following error message will be displayed:

Setup - Errorcode: 7

In this case it is necessary, to perform a manual uninstallation.
 

After the succesfull uninstallation, please reinstall your Avira product.

  1. Navigate to the Avira Download Center
  2. Select your product and then click on Download

    avira-download-page_home-products_en
     
  3. Save the installation file to a folder of your choice, i.e. on the Desktop

    avira-download_save-on-desctop_en
  4. Double-click the downloaded setup file to start the installation. Confirm the possible security warning by clicking Run
  5. In the dialog window for the installation type please select the "Express (Recommended)" option, accept the End User License Agreement and click Next

    antivirus-pro_installation-type_en
     
  6. Enter your activation code and click Next
  7. Your Avira product has been installed successfully

In case that the previous error message still appears please contact our support with the indication of this KB article (1541).

Affected products

  • Avira Free Antivirus [Windows]
  • Avira Antivirus Pro [Windows]
  • Avira Internet Security Suite [Windows]
  • Avira Family Protection Suite [Windows]
  • Avira Ultimate Protection Suite [Windows]
  • Created : Thursday, October 13, 2011
  • Last updated: Monday, July 14, 2014
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