No SSL-connection when using product activation or license renewal of Avira Antivirus Premium and Avira Internet Security

Error message: A secure internet connection is required to activate the product (SSL encrypted).

If you receive the message shown above during the product activation process or license renewal, stating that you require a secure SSL connection, you should go through the following cases and check the settings on your computer:

  1. There was possibly a problem in recognizing the windows system settings
    1. Close the note about the missing SSL connection with OK
    2. Click within the license manager of Avira software on the button Proxy Settings

      AntiVir - Help - License management

      License Manager of AntiVir - Proxy settings
       
    3. Change the setting to Don't use a proxy server

      Proxy settings - Don't use a proxy server
       
    4. Close the window with OK
    5. Try the activation process again
       
  2. Do you use a proxy for the internet or security software that has installed a local proxy?
    Usually and for most of the internet users there is no configuration of a proxy necessary to connect a computer with the internet. If the computer is part of a company network or if security software is used that installs a local proxy for filtering internet data, it is necessary to set it up within the Avira software. This enables the Avira product update to be completed successfully.

    Proceed as follows to check whether a proxy on your computer is set up:
    1. Start → Control Panel → Internet Options
    2. Click on the tab Connections

      Start - Control Panel - Internet Options: Connections
       
    3. Within the section Local Area Network (LAN) settings click on the button LAN settings
    4. Check whether the option Use a proxy server for your LAN is active

      Local Area Network (LAN) Settings - Use a proxy server for your LAN
       
    5. Write down the address and the port of the proxy
    6. Close the configuration window by clicking on OK
       
    Enter then the address you have written down by clicking on the button Proxy Settings within License management.

    Proxy settings - Connections via this proxy server

    Enter the address and the port of the proxy within the option Connections via this proxy server. Leave the other fields blank.
     
  3. Security software with firewall blocks the Avira product update process "fact.exe"
    Check whether another security software with firewall is installed on your computer. One possibility to search for the installed software is within the program list of the windows start menu. Another possibility to look for it is by directly using the control panel (in XP via Software or in Windows 7 via Programs).

    If you have identified the security software with a firewall, you can see and set the approved or blocked applications. In general you can achieve that by using the settings of the firewall. Make sure that no Avira program files (including sched.exe , update.exe and fact.exe ) are blocked.
     
  4. The product activation still does not work
    Please contact us by phone so we can do offline activation for your license. You can reach us from Monday to Friday 08:00 - 5:30 PM by calling 0 75 42 / 500 - 0.
    Once you are in the computerized voice menu press 3. That way you will be connected directly with the correct contact for your request.

Affected products

  • Avira Antivirus Premium 2013 [Windows]
  • Avira Internet Security [Windows]
  • Avira Antivirus Premium, Version 2012 [Windows]
  • Avira Internet Security, Version 2012 [Windows]
  • Created : Monday, February 7, 2011
  • Last updated: Thursday, September 20, 2012
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