Help viewer not available anymore once Avira Free Antivirus for Mac has been installed and uninstalled several times

In rare cases, the help within Avira Free Antivirus for Mac is not available anymore once you have installed and uninstalled the application several times. You need to clear the help cache to fix the problem.

Please follow these steps:

  1. Quit Avira Free Antivirus for Mac
  2. Quit help viewer (with Avira or any other application)
  3. Open the Terminal and enter the following command to end the process

    sudo killall helpd

  4. Remove "com.apple.help" in preferences with
    rm /Users/*yourusername*/Library/Preferences/com.apple.help.plist
    und
    rm /Users/*yourusername*/Library/Preferences/com.apple.helpviewer.plist

  5. Remove "com.apple.helpd" in caches with
    rm –r /Users/*yourusername*/Library/Caches/com.apple.helpd
    and
    rm –r /Users/*yourusername*/Library/Caches/com.apple.helpviewer

The Help or the Help Viewer should now be available again.

Affected products

  • Avira Free Antivirus for Mac [Mac OS]
  • Created : Friday, March 23, 2012
  • Last updated: Friday, May 9, 2014
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