The AntiVir Control Program can not connect to the AntiVir Service

The AntiVir Control Program can not connect to the AntiVir Service although I have all rights. The error message is as follows:

No active AntiVir Windows Server service could be found on this computer or you do not have sufficient rights!

The communication between the Control Program and the Service is done via Named Pipes. This is an RPC meachanism which means that all ports, shares and protocols need to exist. If there's no connection, this might have different reasons:

 - Please check the computer name. If you are running the Control Program locally on the server, please enter a dot ' . ' to the field in order to select the local machine.
 - Please check if networking on the server is activated. If the network cable is unplugged, the Named Pipe connection are dropped also. Please refer to Microsoft Knowledgebase Article Q117270 .
 - Please check if the share "IPC$" exists. If you delete this administrative share, the Named Pipe connection cannot be established because no RPC communicaition is possible. To check this share, please open a DOS-Box (Console) and type the following command: net use \\servername\IPC$. If this command succeeds, the IPC$ share is active and working.
 - If you have an Internet Connection Firewall activated on your server, please check if port 445 (RPC) is opened and activated.

Affected products

  • Avira AntiVir Server, Version 10 [Windows]
  • Created : Wednesday, March 14, 2007
  • Last updated: Friday, March 25, 2011
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