Right of Withdrawal

This document explains your legal right of withdrawal from a contract of sale, in the case that you are a consumer (a private individual not using or intending to use our products for commercial purposes), and how it is affected when the purchase made by you is for digital content.

Your General Right of Withdrawal

You have the right to withdraw from this agreement within fourteen days without stating reasons. The period during which you are able to withdraw is fourteen (14) days from the day of the conclusion of this agreement. In order to exercise your right of withdrawal, you must inform us,

Avira GmbH & Co. KG
Kaplaneiweg 1
88069 Tettnang
Germany
Phone: +49 (0) 7542-500 0
Fax: +49 (0) 7542-500 3000
E-Mail: info@avira.com

of your decision to withdraw from this contract by means of unambiguous declaration (e.g. a letter sent by post, a fax or an email). You can use the template withdrawal form (below) for this purpose. The use of the template withdrawal form is not mandatory.

In order to observe the withdrawal period, it is sufficient for you to have sent the unambiguous declaration about your exercising your right of withdrawal from the agreement before the withdrawal period expires.

Consequences of withdrawal

Should you withdraw from this contract, we must immediately refund you all payments that we have received from you, including delivery costs (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), at the latest within fourteen days from the date on which we receive the communication concerning your withdrawal of this contract. For this refund, we use the same means of payment that you used for the initial transaction, unless explicitly agreed otherwise with you; in no case will you be charged fees for this refund.

Expiration of the right of withdrawal

The right of withdrawal, in the case of delivery of software does not apply in a situation in which the consumer has purchased digital content, and has downloaded that content or received the activation code for such via email. This is due to the nature of the product purchased. By acknowledging the information provided on the right of withdrawal, the consumer expressly agrees to the execution of the contract by the company before the expiration of the withdrawal period and the consumer confirms their knowledge that they will lose their right to withdrawal with the beginning of the execution of the contract.

Withdrawal Form

(If you wish to withdraw from the contract, you can fill out this form and return it to us.)

I/we (*) hereby withdraw from the contract concluded by me/us (*) on the sale of the following goods (*)/the rendering of the following services (*)

Date

 

Ordered on (*)/received on (*)

 

Name of the consumer(s)

 

Address of the consumer(s)

 

Signature of the consumer(s)
(only for paper communication)

 





Avira GmbH & Co. KG
Kaplaneiweg 1
88069 Tettnang
Germany
1st December 2014