For our office in Paris we are looking to immediately fill the position of

Employee (m/f) Technical Support Service (Corporate) - France

for our final customers and resellers in France and further French-speaking countries

The Avira Customer Service supports customers and resellers regarding all technical questions about our different products. The support is provided via email, phone, on remote and also on site. It is our aim to help our customers and partners with our technical expertise on a high level, to put us in our customer’s position, to work in a performance-orientated way always looking for a solution and to share our technical knowledge with our colleagues as well as with our customers and partners.

Our challenges:

• To support our customers via email and phone
• To work in a performance-orientated way and to offer effective solutions
• To guarantee the Service Level Agreements
• To help customers quickly and competently with an efficient adaptation of the speech regarding the technical skills of the customer
• To guarantee the customer satisfaction
• To support potential buyers while they are testing our products
• To represent customers’ interests within the enterprise
• To support the sales team during their daily work
• Trainings for sales employees and other teams
• Trainings for national and international partners and customers
• To accept our customers’ feedback and to take care of a continual improvement of our products
• To widen the knowledge about Avira products and their integration in a continuous way
• To keep appointments on site with customers and partners and to represent Avira on trade fairs or on other events
• To optimize close exchanges with the support department in the headquarter

Your qualifications:

• Successfully completed professional education as an IT specialist (system integration/application development) or similar training
• Experience in the support of a software enterprise
• Very good understanding of Microsoft Windows operating systems (client and servers)
• Technical knowledge regarding networks, operating systems (client and servers), security and applications
• Experience with customers via phone as well as via email
• Very good language skills in French and English, written and spoken
• Very good communication abilities
• Independent way of working
• Analytical prowess
• Ability to find solutions alone as well as within the team and to provide them to the customers
• Ability to prioritize tasks and to fulfill them
• Capacity to work effectively and efficiently
• Distinctive sense for customer orientation
• Capacity to adapt your speech with your audience

Desirable additional skills:

• Successfully completed studies of computer science or information technology
• Experience in the IT administration (networks, security, Windows, Linux, Unix, Mac OS, etc.)
• Experience with customer appointments on site
• Experience with mail systems (Exchange / Postfix / Sendmail / Lotus Notes)
• Knowledge about other antivirus programs (in the business sector)
• Experience as trainer of IT subjects
• Further language skills
• Good presentation ability – preparation of professional technical presentations
• Willingness to travel
• Active Listening

Our offer:

• Varied jobs in an expanding company with above average growth
• Independent working
• Competitive rates of pay
• You will take part in skill adaptation training for new employees
• Training

This position is based in Paris. The first two to three months you will stay at our headquarter in Germany.

Please submit your application including your salary requirements and availability by clicking on the “Apply now” button. Online applications preferred.

Please send us your CV and your motivation letter in English.