In order to strengthen our Global Customer Service, we are looking to immediately fill the position of
Employee (m/f) Technical Support Service (Corporate)
Our challenges:
- You are responsible for technical consulting and support of our customers by e-mail and telephone.
- You offer technical know-how and sensitivity in order to solve demanding support queries.
- You are an attentive contact person who possesses empathy and understanding and offers comprehensive and competent assistance on all issues.
- You attend customer appointments onsite and represent Avira at trade fairs or other events.
Your qualifications:
- Completed training as an IT specialist or similar training
- Experience in server operating systems and networks
- Experience in dealing with customers both by e-mail and telephone
- Distinct customer and service orientation
- Ability to react quickly to changing requirements
- Very good command of German and English (written and spoken)
- Good knowledge of the Microsoft Windows operating system
- Analytical prowess
- Ability to act independently and good communications skills
- Ability to work in a team, flexibility and resilience
- Willingness to travel within Germany, Austria and Switzerland
Desirable additional skills:
- Other languages (e.g. Spanish, French)
- Experience in dealing with a help desk system
- Experience in the IT security environment
If you have the necessary qualifications and possibly even some additional ones, then you are the right applicant for us.
Our offer:
- Varied jobs in an expanding company with above average growth
- Independent working
- Competitive rates of pay
- You will take part in skill adaptation training for new employees
- Training
This position is based in Tettnang, Lake Constance.
Please submit your application including your salary requirements and availability by clicking on the “Apply now” button. Online applications preferred.
