We are looking to immediately fill the position of

Customer Services Engineer (Japanese Speaking) – Kuala Lumpur

Job Description:

• Responsible for providing technical consulting and support to our customers by email, phone and remote access
• Candidate must have technical expertise and empathy to solve demanding support inquiries.
• Preferably a considerate contact person who puts your heart and soul in questions and knows how to provide thorough and competent support.
• In order to ensure that you are equipped with the necessary knowledge to assure effective support for our customer, intensive job training will be provided
• Other duties as assigned.

Requirements (Skills and Knowledge):

• Must possess at least a Diploma or Degree in Computer Engineering, Computer Science or related field.
• Successfully completed apprenticeship in the IT security area or a comparable training with good analytical skills.
• Experience in handling customers by email, on the phone and remote access is an added advantage
• Possess good knowledge in Microsoft Windows operating systems or Linux systems.
• Ability to work independently and communication power.
• Team player, flexible and ability to work under pressure.
• Skill in dealing with a helpdesk system is an advantage
• 2 Full-Time positions available
• Applicant MUST be fluent in both Spoken and Written in Japanese and English

AVIRA SDN. BHD
(A subsidiary of Avira GmbH, Germany)
Suite 11.01, Level 11, The Gardens North Tower,
Mid Valley City, Lingkaran Syed Putra
59200 Kuala Lumpur
Malaysia
Phone: 6 (03) 2300 5500 (ext 662) | Fax: 6 (03) 2300 5650
Email: hr.my@avira.com